Refund policy

Return & Refund Policy

We accept return requests within 7 calendar days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Proof of purchase is required.

For damaged, defective, or incorrect items, contact us within 7 days of delivery with your order number and clear photos. We will provide a replacement, refund, or return instructions as appropriate, and Printpanda will cover reasonable return shipping for confirmed seller errors or defects.

For change-of-mind returns, the customer is responsible for return shipping.

Custom, personalized, and made-to-order items cannot be returned unless they arrive damaged, defective, or incorrect. Opened or used filament cannot be returned unless defective.

Approved refunds are issued to the original payment method after inspection. Processing time depends on your payment provider.

To request a return, email [email protected]. Authorized returns should be sent to Printpanda Group LLC, 4639 Diane Ave, San Diego, CA 92117, United States. Please do not send a return before receiving authorization.

Orders may be cancelled before fulfillment begins. Contact us as soon as possible; once production or fulfillment has started, cancellation may not be available.